Privacy Policy – Concussion Hotline
ABN 61 389 132 205
Personal Information We Collect
We only collect the information that is necessary for us to deliver our services, including:
– Gender
– Postcode
– Activity at the time of injury
– Cause of injury
– Email address
How We Collect Personal Information
We collect personal information directly from you when you:
– Use our website or telehealth services
– Register or complete an intake form
– Contact us by email or other communication channels
How We Use Personal Information
We use your personal information for the following purposes:
– To provide you with access to the Concussion Hotline services
– To connect you with medical professionals and referral pathways
– To communicate with you about your care, follow-up, and recovery resources
– For internal reporting and quality improvement
– To comply with legal and regulatory requirements
Disclosure of Personal Information
We may disclose your personal information to:
– Medical practitioners and allied health providers who are directly involved in your care
– Technology and data hosting providers who support our services
– Regulatory or legal authorities if required by law
We do not sell or rent your personal information, and we do not accept referral fees.
Storage and Security
We take reasonable steps to protect your personal information from misuse, interference, loss, and
unauthorised access. Information is stored securely in electronic systems with restricted access.
Your Rights
You may:
– Request access to the personal information we hold about you
– Request correction of any inaccurate or incomplete information
– Make a complaint if you believe your privacy has been breachedAll requests can be made by contacting us (see details below). We will respond in accordance with
the APPs.
Cookies and Online Services
Our website may use cookies or analytics tools to improve user experience. These do not
personally identify you but may link usage patterns to the information you voluntarily provide.
Amendments
We may update this Privacy Policy from time to time. The latest version will always be available on
our website.
Contact Us
For questions, requests, or privacy complaints, please contact:
Privacy Officer – Concussion Hotline
Email: [email protected]
ABN: 61 389 132 205